Call Centre Options

---

Rich Application Sets

Avalle Agent and Supervisor clients offer an extension to the underlying application sets available on the Avalle platform. Featuring ACD, real-time and historical reports, Avalle gives you the tools and information to effectively serve and manage customers.

Scalability

As a pure IP-based system, Avalle can support Agents and Supervisors anywhere in the world. And whats more, you dont need to commit to additional capacity in advance; with 30 day licences you can simply scale your workforce up or down as seasons and projects require.

Unity Agent

Unity Agent empowers Agents by simplifying call handling, escalating to Supervisors and managing Wrap-Up, Not Ready and Available states. In addition, Unity Agent allows Supervisors to Instant Message groups of users and allows Agents to select which groups they are logged into at any one time.

Call Centre Supervisor

Supervisor is a powerful reporting and management engine that gives Supervisors and line managers relevant real time and historical performance information on Agents and Queues, presented in a simple line and bar chart format.

Call Centre Options

Call Centre Agent

Call Centre Supervisor

---