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Avalle Call Centre Supervisor

Call Centre Supervisor
Supervisor is a powerful reporting and management engine that gives Supervisors and line managers relevant real time and historical performance information on Agents and Queues, presented in a simple line and bar chart format.

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Avalle Call Centre Supervisor Sample Reports

Real Time Stats

• Call State
• Call Time
• ACD State
• ACD Time
• Calls In Queue [per queue]
• Average Wait Time
• Calls Abandoned
• % Within Service Level
• Agents Available

Historical Reports

Agent Activity Report

• Total Time in Wrap-Up, Available, Unavailable State [pie graph]
• Total Talk, Hold and Idle time
• Total ACD, Inbound and Outbound Calls

Agent Utilisation Report

• Average ACD, Inbound and Outbound Duration
• Average Wrap-Up, Sign-In Time, and Talk Time
• Visual Comparison of all Agent Utilisation

Queue Performance Analysis Report

• Calls Answered, Queued, Overflowed, Abandoned
• All Queues compared by Service Level %
• Average Wait Time
• Average Time Until Abandon

Please compare the services offered in our Avalle packages using the Avalle Matrix.

Please find a full list of Avalle PDFs and software downloads.
Avalle Downloads

Avalle Call Centre Supervisor Files:

• Avalle-Call-Centre-Supervisor (12536kB)

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