It seems that unified communications is sitting a little on the back burner and struggling to meet its full potential.

In light of this, unified communications providers and now repositioning the technology as a service. In order to do this, companies like Cisco Systems Inc etc will have to work closely with companies like us, who provide hosted voice-over-ip services.

The chat surrounding unified communications is that there are several versions, offering different features depending upon the size of company. Medium sized businesses can expect a mix of customer owned equipment and hosted services, where as for large companies there will be fully hosted options.