According to a study by Dimension Data, businesses and companies can improve their customer services by using mobile VoIP.
Howard Spink who is the Director for Customer Services and Interactive Solutions at Dimension Data, said that VoIP will push the boudaries of customer services beyond current expectations.
A company using VoIP solutions will also have an integrated customer services department, instead of a separate, margainally isolated department.
Voice over Internet Telephony technology would be combined with other technologies to ensure that the needs of customers would be easily met.
According to research by In-Stat, who analyse the industry, by 2013, there will be 278 million registered VoIP users worldwide. This works out at annual revenues of £19.5 billion.
We already know that VoIP saves money, so how long will it benuntil everyone knows this?
VoIP could be used to tackle the swine flu pandemic. Small businesses are being urged to put contingency plans in place for dealing with the possibility of an accelerated spread in the virus.
Swine flu is in the headlines every day, with more cases being reported up and down the country and it seems as if some firms have been looking into ways that people can work around the virus.
Many small firms are ill prepared for the devastation to employee numbers that swine flu will cause and so small businesses are being urged to look into their options.
Those affected by the virus are usually able to work and therefore enabling them to work from home and communicate with other team members and clients will allow businesses to virtually carry on as normal.
VoIP (Voice over Internet Protocol) solutions will allow employees to work remotely whilst in quarantine and small companies to continue running, even if the majority of the staff have been affected by the swine flu virus.
