Companies be more productive and efficient by using VoIP in a self-service capacity to help , according to an article on iHotDesk.com.

“Firms must remember that VoIP as a technology allows them to do more with less” says Greg Anderson, global general manager for the Goldmine solution at FrontRange Solutions.

The suggestion is that by integrating a VoIP system into the exisiting communications network, a telephony system can be turned into a self-help service and free up help-desk operatives from everyday enquiries such as password reminders and account unlocking.

In his article for IT World, Anderson goes on to say “The same increase in productivity and customer satisfaction applies in other areas of business operations, such as human resources, where routine queries about leave or payroll issues can be serviced by voice-enabled self-help technologies,”.