Many companies are pulling the purse strings in on spending, but it seems that despite this, VoIP and the growth of Unified Communications continues to rise.

500 call centres were contacted across 36 countries by network provider Dimension Data. Of the firms contacted most were still keen to have value-added services.

Spending may have dipped and the call for customer relationship management software fallen, but VoIP continues to prove popular for many businesses.

It is worth noting that the survey found that 60% of call centres in the UK now use VoIP software.

Howard Spink, of Dimension Data, says that the findings are a clear indication of the recession creating a ‘contact centre evolution’. With the intervention of VoIP, call centre communications will now be revolutionised and will enable companies to keep costs down.

VoIP is going to help companies to continue to communicate throughout the recession and keep a lid on costs.